1. Home
  2. About ROCSON
  3. Service
Service
PRE-SALE SERVICE

QUESTIONS? JUST ASK.
Before you purchase, you can ask as many questions as you need, and we will provide you with the most comprehensive and professional answers. We are sure that you can get much help regarding the fitness equipment or others. We can also provide you with the 2D or 3D models, the size or some other data to calculate the space for your gym according to our experience. We let you know how many units of fitness equipment can be mixed to be a FULL 20ft or 40ft container, in order to save your cost utmost. Other questions regarding the fitness equipment are welcomed.

FLEXIBLE ROCSON
May I just order several pieces of equipment? Can the color of Frame and Upholstery be changed? Can the logo be changed?…We do our utmost to satisfy our customers, we will continue to strive for the majority of new and old customers to provide the most enjoyable purchasing experience. It is flexible here at ROCSON.

AFTER-SALES SERVICE

HOW ABOUT THE WARRANTY?
We provide competitive warranty term and prompt response in commercial fitness industry. We got the correspondent in the factory who is just paid for the after-sales services. So, you just need to send us detailed photos or small videos to illustrate the problems. Our experts will provide professional guidance and let you know how to fix it. We will send you the spare parts for free by DHL during the warranty period.

WARRANTY TERM AS BELOW
Strength Equipment
SQ.# Item Warranty Period Remarks
1 Frame/Welding 10 yrs
2 Cams 3 yrs
3 Guide Rod 3 yrs
4 Weight Stacks 3 yrs
5 Bearings 2 yrs
6 Pulleys 2 yrs
7 Others: Cable/Paint/Upholstery 1 yr
Cardio Equipment
SQ.# Item Warranty Period Remarks
1 All Spare Parts 3 yrs
OCEAN FREIGHT SERVICE

NO EXPERIENCE OF IMPORT? DON’T WORRY, WE CAN HELP YOU.
ROCSON has established harmonious cooperation with Inland Logistics, Customs and Carriers. We also got hundreds of ocean freight forwarders or agent contacts. All the costs regarding the inland logistics or ocean freight are clearly updated every week. We can help you choose the best vessels or shipping line to save your cost and time in utmost. You can also track the vessel information online very easily. All the documents you need will be delivered the soonest by DHL.

About ROCSON

ROCSON HEALTH TECH LIMITED

Postcode: 100083
Tel.: +86-15001241376
Email: andy.lee@rocsonfitness.com